Support
How can I contact W-Forge about my project?
W-Forge uses written communication so project requirements, decisions, approvals, and changes remain clear and documented. You can start through the website and continue the conversation through the available written communication channels.
Can I continue the conversation outside the website chat?
Yes. When appropriate, communication can continue through Telegram or WhatsApp without losing the context already collected during the project discussion.
Does W-Forge provide live phone or video support?
W-Forge is primarily built around written communication rather than mandatory calls. This allows project information and decisions to remain documented and easier to review throughout the work.
What support is included during development?
W-Forge provides communication and clarification related to the approved project scope, implementation, review, revisions, acceptance, and handover.
Is ongoing website maintenance included after handover?
No. Standard Website Development is a defined project that ends with completion and handover. Ongoing maintenance, monitoring, updates, or continuous support are not included unless separately agreed.
If you would like ongoing website maintenance on a subscription basis, contact W-Forge through the website chat or contact form to discuss the available options.
What if I need additional work after the website is handed over?
You can contact W-Forge with the new request. The work will be reviewed and, if feasible, handled as a new Extension, additional scope, or separate project depending on what is required.